An Expert Action Plan for the “I’ll Think About It” Response
If you’ve tried to sell a product or service more than once or twice, you know that there are four words you never want to hear: “I’ll think about it.”
What’s wrong with this simple phrase?
After all, it isn’t a flat-out “no.” So after hearing that phrase, you diligently follow up or send an email laying out package pricing, but typically the outcome remains the same: no sale.
This is the problem with “I’ll think about it.” The likelihood of the prospect actually thinking it over and deciding to purchase what you’re offering is low or non-existent.
When a prospect says they’ll think about it, what they’re really telling you is “Sorry, but I’m not interested.”
I’ve worked with many clients who feel the urge to throw in the towel when faced with an “I’ll think about it” response. However, when you learn and consistently use advanced closing techniques, you can exponentially increase your closing rate and drive up your profitability.
As many as half of your prospects are actually open to purchasing your product or service, but they need you to guide them to a “yes.”
Are you skeptical about the idea that so many prospects can be converted from an “I’ll think about it” response to a decisive purchase?
This is how I know it’s true. Many people find it difficult, overwhelming, or even stressful to make a purchase decision. They work hard for their money and are fearful that they’ll regret their purchase decision later on.
If you want to close more sales in 2018, you need to recognize that it’s your responsibility to address and assuage your prospects’ fears, removing the need for your client to “think about it.”
I’d like to share the 3-step action plan I used during my decades of direct sales experience to address the “I’ll think about it” response and yield incredible results.
1. Lower Your Prospect’s Defense Mechanism.
If you’re making a complimentary sales call, and your prospect says they need time to think about your offer, politely and calmly accept their decision. Tell them, “That’s perfectly okay, I appreciate your honesty.”
Expressing disappointment or even appearing defeated won’t change their mind. Whether you’re speaking in person or over the phone, it’s important to convey that you support their decision.
When you hear “I’ll think about your offer,” casually respond that it’s perfectly okay to take time to make this important decision. Put yourself in your prospects’ shoes. Wouldn’t you prefer polite acceptance instead of disappointment?
When you give this impression, you relax their defenses. By bringing their guard down, you create an opportunity to keep the conversation going without them immediately reinforcing their “not now” position.
2. Show Them You Sincerely Care.
Now that your prospect is feeling more relaxed, casually and non-confrontationally say, “It’s clear that you have a good reason for wanting to think it through. Can I ask you, what is the one thing holding you back from making this decision today?”
Let me make one point clear – this is the most important time to keep cool, calm, and collected. Keep eye contact with your prospect, smile at them personably with real interest, and patiently wait for their response. Wait as long as you need to and resist the temptation to answer for them.
I understand that it may feel uncomfortable to ask this question, but remember: You’ve got nothing to lose and everything to gain. You’ve already been told by your prospect that they’re not ready to purchase your product or service today.
By asking this question and keeping the line of communication open, you learn what’s holding them back and give yourself an opportunity to respond.
3. Really Listen. And Be Prepared.
Give your prospect time to process your question, and then listen attentively to their response. Some prospects will reply that they don’t have a specific reason. They simply want to think it through (and that’s okay). But other prospects will admit that they’re concerned about the cost, or tell you that another factor is holding them back.
When you’re making a sales presentation, you need to come fully prepared to address a prospect’s reservations about laying out their hard-earned money for your product or service. If your prospect acknowledges concern about the money, it’s crucial that you have a series of follow up questions lined up that addresses price-related concerns during your presentation.
I teach my Celeste Giordano coaching clients which questions to ask like, “Why do you feel that way?” and “How far apart are we?” I also help my clients overcome the spouse objection, when prospect respond, “I’ll have to talk it over with my husband.” Often, there’s still room to explain the value your service will bring them, or offer a package that fits their budget.
If your prospect expresses that their concern isn’t the cost, politely inquire as to what is the only factor holding them back today. Give them a moment to consider your question.
At this point, some clients will really do some self-reflection and articulate their true objection, giving you an opportunity to address it.
Before you set out to make sales calls or presentations, make a list of possible objections. Consider and rehearse appropriate responses. The time you invest into this will be well worth it.
When you’re given an opportunity to resolve an objection, you need to be ready to present a solution and close the sale today!
In a competitive, fast-paced marketplace, products and services don’t sell themselves. To achieve any real success as an entrepreneur, you need to have the ability to close sales.
If closing deals is a source of struggle or stress for you, bring in the help of a master sales strategist to turn it into a source of achievement instead. Yes, it’s possible to delight in sales conversations. Contact me today to find out how.
I’m thrilled to share with you our latest edition of The Blueprint Magazine. This month’s theme is “Unlocking Your Full Potential!”
A few articles in this month’s issue dive further into this topic:
- “New Year’s Resolutions: Make Them Simple and Easy to Accomplish” by Becca Tebon on page 7
- “Why Small Businesses Outsource IT Support and Services” by Jason Rush on page 8
- “Why 4D Communication is the Better Way of Selling” by Brigitta Hoeferle on page 15″
- Small Simple Changes Make All the Difference” by Joan Williams on page 19″
- Moving from Comfort with Courage” by Pauline Duncan-Thrasher on page 20
Celeste Giordano’s mission is to help business owners develop the skills, knowledge and attitude necessary to “double-plus” their income and become effective and inspirational leaders in their fields. Whether it’s taking your successful business to the next level or starting a new venture, she will teach you the exact skills and strategies you need to enroll more quality prospects, build a rock-solid team, and break through obstacles to achieve real profit and lasting success. Celeste is a professional business growth specialist, a master sales strategist, and dynamic speaker with 40 years experience in direct sales and managing high-performing teams.
To learn more about Celeste, click here.
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