How to Build Trust and Make the Sale

Image of business partners handshaking over a stack of papers with CONTRACT written on the top page

HubSpot recently released its 2024 State of Sales Report, based on surveys of sales professionals around the globe. Their research is clear: technology is forcing a change in traditional sales relationships, and the best way for sales professionals to adapt is by building trust with their customers. As many post-COVID sales processes have remained virtual,…

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How Listening Well Can Improve Your Business & Life 

I doubt that I have to tell you that our culture has a problem with listening. Turn on the news and it’s abundantly clear. Even at family gatherings, lack of listening and understanding can grow into hostility and resentment. And in the business world, not listening closely leads to conflict, dissatisfied customers, and missed opportunities.…

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Why Empathic Listening Skills Are What We All Need Right Now

I doubt that I have to tell you that our culture has a problem with listening. Turn on the news and it’s abundantly clear. Even at family gatherings, lack of listening and understanding can grow into hostility and resentment. And in the business world, not listening closely leads to conflict, dissatisfied customers, and missed opportunities.…

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7 Tips to Build Empathic Listening Skills That Are Essential for Success

  I doubt that I have to tell you that our culture has trouble listening. Turn on the news and it’s abundantly clear. Even at family gatherings, lack of empathic listening can lead to hostility and resentment. And in the business world, not listening closely leads to conflict, dissatisfied customers, and missed opportunities. So why…

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Learning by Effectively Listening

With organizations and individuals so fervently focused on the bottom line, it’s easy to ignore the softer skills, such as listening well.  “All that touchy-feeling stuff is a waste of my time,” you might say or think.  On the contrary!   A focus on listening can lead to more effective teamwork, higher productivity, fewer conflicts and…

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